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KMID : 1002520160100020059
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Korean Journal of Health Service Management
2016 Volume.10 No. 2 p.59 ~ p.70
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The Influences of Workplace Spirituality and Emotional Intelligence on the Organizational Citizenship Behavior for Clinical Nurses
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Yoo Myung-Sook
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Abstract
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Objectives : This study was done to identify the influences of workplace spirituality and emotional intelligence on the organizational citizenship behavior of clinical nurses.
Methods : The subjects were 230 clinical nurses, working over 6 months in four general hospitals in three cities. Data were obtained from March 20 to March 30, 2016, with a self-report questionnaire, and analyzed using the IBM SPSS 21.0 program.
Results : The factors related to the organizational citizenship behavior of nurses were workplace spirituality(β=.36), emotional intelligence(β=.29), 40 years of age or higher(β=.26), working in a special ward(β=.11), and turnover intention(β=.10). These variables explained 61.6% of the variance in organizational citizenship behavior of nurses.
Conclusions : In order to improve the quality of nursing services and business performance in hospital organizations, it is necessary to enhance workplace spirituality and emotional intelligence. This would lead to promoting organizational citizenship behavior through the development and application of intervention programs from a nursing organization perspective.
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KEYWORD
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Nurses, Workplace Spirituality, Emotional Intelligence, Organizational Citizenship Behavior
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